Just over a year ago, GoDaddy moved all my sites from cPanel (I think; I don’t remember at this point) to Plesk. In the process, they broke all of them and were less than helpful in getting them working again. With COVID-19 and everything else going on, I didn’t spend much time on them for quite a while. Recently, however, I wanted to share a post from my travel blog, so I spent some time getting them running again a couple of weeks ago. I got them working, but it was always temporarily. All four would be up briefly, then one or more would go back down. I’d restore from backup, they’d work for a bit, then back down again. The final straw was this week, when they did maintenance on my site that completely broke them – and my access to them. After back and forth with their tier two tech support, I had to wait overnight for a resolution. The next morning, I had an email telling me I have to reset all the passwords, then I should have access again. I go to my dashboard…and I’m back in maintenance mode again – this time until late Saturday night. I replied to the message, and the response I got back was the ticket was closed.
Last night their tech support reached out again (via text message) to see if I need any help. I explained the situation, and the response I got back is to wait for the maintenance window to complete. That, at least, had shortened to ending this morning at 7:00 am. I was finally able to get into my Plesk admin page and reset my passwords. My sites were up and running again. Figuring this was likely to be brief again, I set up a BlueHost account, installed the All-in-One WP Migration Plugin on each site (and purchased the unlimited version for my largest site), and moved all my sites. That process was actually pretty easy. I’m sure there are some things I will still need to fix on each one, but so far, so good. As a bonus, the sites are much, much faster than they were before.
GoDaddy, I was already annoyed by your abysmal speeds, badly outdated versions of PHP and MySQL, but your trashing of my sites (twice), extended downtime, and poor customer support have lost me as customer permanently. I’d already started moving most of my domain registrations, but everything else will be migrated shortly.
